Returns & Refunds

This policy distinguishes Ready-Made Products from Custom Products. An eligible Ready-Made Product may be returned if requested within 14 calendar days after delivery. Custom Products are governed by the separate Custom Order Policy. The customer pays the costs of an ordinary return, while we provide an appropriate remedy for defects, incorrect products, and seller manufacturing errors.

1 Product Categories

A Ready-Made Product is a completed product that has not been made or materially altered according to the customer's individual measurements or personalized requirements and can reasonably be sold to another customer without major modification.

A Custom Product includes:

• A product made or adjusted to the customer's body measurements;
• A product whose standard size is changed at the customer's request;
• A product whose color, material, or decoration is changed at the customer's request;
• A product whose lamellar construction, accessories, or components are changed at the customer's request;
• A product containing a name, logo, inscription, identification plate, or other personalization; or
• A product requiring customer-specific design or special material procurement.

The cancellation and after-sales rules for a Custom Product appear in the Custom Order Policy.

2 Ready Made Return Period

Unless the product page states otherwise, the customer may request return of an eligible Ready-Made Product within 14 calendar days after delivery by contacting us from the email address used for the order.

The customer must first obtain:

• Written return authorization;
• The correct return address; and
• Return instructions applicable to the product.

After authorization, the return must be dispatched within seven calendar days and valid tracking information supplied.

An unauthorized high-value return may be refused.

3 Condition of Returned Products

A returned product must:

• Not have been used for a performance, filming, training, combat, or exhibition;
• Not have been worn for an extended period;
• Not have been altered, disassembled, painted, polished, or repaired;
• Have no scratches, corrosion, stains, or odors;
• Have no distorted leather or other customer-caused damage;
• Include all components, accessories, and documents;
• Include the original packaging or equally protective professional packaging;
• Be repacked appropriately for high-value international transportation; and
• Be sent using a trackable, fully insured, signature-confirmed service.

The customer may reasonably inspect the appearance, verify the components, and briefly try on the product with care.

Use, wear, damage, missing components, or reduction in value beyond reasonable inspection may be deducted from the refund where permitted by law.

4 Costs of an Ordinary Return

For a return caused by change of mind, personal preference, or another non-defect reason, the customer is responsible for:

• International return transportation;
• Full-value shipping insurance;
• Appropriate packaging;
• Export and import clearance;
• Brokerage fees;
• Taxes arising from the return; and
• Other necessary logistics costs.

The customer bears the risk of loss or damage during return transit.

Because the original standard shipment is included in the product price, we do not normally make a separate deduction for that shipment when accepting an eligible Ready-Made Product return. The customer remains responsible for all costs of returning the product.

Customer-selected expedited shipping, special packaging, and specialized logistics charges are normally non-refundable unless applicable law requires otherwise.

5 Inspection and Refund

After receiving a return, we will inspect:

• The overall condition of the product;
• All components and accessories;
• Product documents;
• The packaging; and
• Any use, damage, or missing items.

If eligible, the refund will be submitted through Stripe to the original payment method in the original transaction currency.

Stripe, the card network, the issuing bank, and the payment method determine the posting time and bank conversion result.

If a deduction is required for reduction in value, missing components, or actual costs, we will explain the reason and, where reasonably possible, provide photographs or records.

We do not apply a standard fixed-percentage restocking fee.

6 Incorrect Incomplete Defective or Nonconforming Products

The customer should contact us promptly if:

• The wrong product was received;
• A material component expressly included in the Order Confirmation is missing;
• The product has a material manufacturing defect;
• The product materially differs from the Order Confirmation or approved written specifications; or
• The product was damaged in transit.

The customer should provide:

• The order number;
• A description of the issue;
• Full-product photographs;
• Clear photographs or video of the affected area;
• Photographs of the packaging;
• Photographs of the shipping label; and
• Other information reasonably required to review the claim.

After confirmation, we will provide one or more appropriate remedies:

• Missing components;
• Replacement parts;
• Repair;
• Reimbursement of an approved reasonable local repair;
• Return for alteration or repair;
• Replacement;
• Partial refund; or
• Full refund.

If the issue is our responsibility, we will pay reasonable necessary shipping costs approved in advance.

The customer must not return a high-value product without written authorization.

7 Exchanges

Because armor is heavy, size-sensitive, and expensive to transport internationally, we do not normally process ordinary preference or sizing issues as direct exchanges.

An eligible Ready-Made Product is normally handled as follows:

1. The customer returns the original product under this policy;
2. We complete the return inspection;
3. We process the original-order refund; and
4. The customer places a new order for the preferred product.

If replacement is required because of seller manufacturing error, incorrect shipment, defect, or transit damage, we will arrange repair or replacement as appropriate.

8 Products Excluded from Ordinary Returns

The following products are excluded from ordinary change-of-mind returns:

• Products made to the customer's specifications;
• Made-to-measure products;
• Clearly personalized products;
• Products altered at the customer's request; and
• Products made using materials purchased specifically for the customer.

Customer measurement error or a later change in preference regarding an approved design is also not a free-return or free-exchange reason.

Such orders are governed by the Custom Order Policy.

9 Statutory Consumer Rights

This policy is intended for customers worldwide and does not limit any non-waivable consumer right.

If a customer in the European Union, United Kingdom, or another jurisdiction has a statutory withdrawal right for ordinary non-customized goods, that right continues to apply.

Goods made to the customer's specifications, made to measure, or clearly personalized are generally excluded from an ordinary change-of-mind withdrawal right. Applicable law continues to protect products that are:

• Defective;
• Incorrect;
• Missing an agreed component; or
• Not in conformity with the sales contract or approved specifications.

10 Contact

To request a return, repair, or after-sales remedy, contact us from the email address used for the order:

chinese-yoroi@chinese-yoroi.com

Please include the order number. Do not send a return before receiving written authorization and the correct return address.